Data Protection

Introduction

At Hotel Zen, we are committed to protecting your privacy and your personal data. This data protection policy explains how we collect, use, and protect the information you provide to us through our website, in accordance with Ecuador's Personal Data Protection Law.

Data Collection

We collect personal information that you voluntarily provide to us when you register on our site, make a reservation, subscribe to our newsletter, or otherwise interact with us. The types of data we collect include:

• Name and surname
• E-mail address
• Telephone number
• Payment details
• Information about the stay, such as preferences and special requests

Use of Data

We use the collected data for the following purposes:

• Process and manage your reservations
• Send communications related to your stay
• Improving our services and the user experience on our website
• Send promotions and special offers, provided you have given your consent to receive them.
• Comply with our legal and regulatory obligations

Data Protection

We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure or destruction. These measures include:

• The use of encryption technologies
• Advanced security systems
• Restricted access controls
• Continuous training of our staff on data protection issues.

User Rights

According to Ecuador's Personal Data Protection Law, you have the right to:

• Access to your personal data
• Correct incorrect or incomplete data
• Request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Object to the processing of your personal data
• Request the limitation of the processing of your data in certain circumstances.
• Transfer your personal data to another data controller, when technically possible

If you wish to exercise these rights, you may contact us through the means provided on our contact page.

International Data Transfer

In some cases, your personal data may be transferred to and processed in countries outside of Ecuador. In such cases, we will ensure that the transfer is in accordance with applicable laws and that appropriate safeguards are in place to protect your personal data.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including the satisfaction of any legal, accounting or reporting requirements. The criteria used to determine our retention periods include:

• The nature and sensitivity of the data
• The potential risk of harm from unauthorized use or disclosure of your data
• The purposes for which we process your data and whether we can achieve those purposes by other means
• Applicable legal requirements

Contact

If you have any questions about our data protection policy, please do not hesitate to contact us via email: info@zenhotel.ec or by calling +593 123 456 789.